Gorgias AI vs Tidio Lyro: Best AI Helpdesk for Ecommerce in 2026?

Last updated March 24, 2026

Gorgias AI is better for growing ecommerce brands that want a purpose-built helpdesk that turns support interactions into revenue opportunities. Tidio Lyro is better for small teams that need an affordable all-in-one platform combining live chat, AI automations, and basic support.

Gorgias AI

AI-powered ecommerce helpdesk that automates customer support and turns service interactions into sales

4.4/5

Best for: Growing ecommerce brands that want to automate customer support while using service interactions to drive additional revenue

Pricing

Subscription

Starting Price

$10/month (Starter)

Pros

• Built specifically for ecommerce
• Affordable starting price
• Proven support automation
• Revenue attribution from support

Cons

• Per-ticket pricing can add up at scale
• Learning curve for automation setup
• AI accuracy depends on training data

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Tidio Lyro AI

AI customer service agent for ecommerce that handles support, recommendations, and pre-sales questions

4.2/5

Best for: Small ecommerce teams that need a single platform for live chat, AI automation, and customer support

Pricing

Freemium

Starting Price

Free (50 conversations) / $29/month paid

Pros

• 1,100+ Shopify reviews
• Free tier available
• Works across multiple platforms
• Combined chat + AI + automations

Cons

• AI capabilities limited on free plan
• Can feel cluttered with features
• Not specialized for sales conversion

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