Last updated March 24, 2026
Tidio Lyro AI
Closed SourceAI customer service agent for ecommerce that handles support, recommendations, and pre-sales questions
Best for: Small ecommerce teams that need a single platform for live chat, AI automation, and customer support
Target Audience
Small ecommerce teams, multi-platform stores
Overview
Tidio is a well-established chat platform with over 1,100 Shopify reviews that combines live chat, rule-based automations, and an AI agent called Lyro into a single dashboard. Lyro handles pre-sales product questions, order inquiries, and returns automatically, freeing up human agents for complex issues. It learns from your help center content and past conversations to improve accuracy over time. For ecommerce businesses, Tidio bridges the gap between customer support and sales by converting service interactions into purchase opportunities.
Key Features
Integrations
Specifications
Pros
- 1,100+ Shopify reviews
- Free tier available
- Works across multiple platforms
- Combined chat + AI + automations
Cons
- AI capabilities limited on free plan
- Can feel cluttered with features
- Not specialized for sales conversion
Quick Facts
- Pricing
- Freemium
- Starting Price
- Free (50 conversations) / $29/month paid
- Category
- Ai Checkout Optimization
- Founded
- 2013
- HQ
- Szczecin, Poland
- Company Size
- 201-500
Pricing Details
Free: 50 conversations. Starter: $29/mo. Growth: $59/mo. Tidio+: $749/mo. Enterprise: Custom. Lyro AI add-on: from $39/mo.
Compare Tidio Lyro AI
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