Last updated March 24, 2026
Gorgias AI
FeaturedClosed SourceAI-powered ecommerce helpdesk that automates customer support and turns service interactions into sales
Best for: Growing ecommerce brands that want to automate customer support while using service interactions to drive additional revenue
Target Audience
Growing ecommerce brands, customer support teams
Overview
Gorgias is an AI-powered helpdesk built specifically for ecommerce that automates up to 60% of customer support tickets while identifying opportunities to convert service interactions into sales. Its AI can automatically handle order tracking, returns, exchanges, and product questions by pulling real-time data from your ecommerce platform. What makes Gorgias relevant for agentic commerce is its ability to act as an AI agent that not only resolves issues but proactively recommends products, applies discounts, and drives repeat purchases through intelligent follow-up.
Key Features
Integrations
Specifications
Pros
- Built specifically for ecommerce
- Affordable starting price
- Proven support automation
- Revenue attribution from support
Cons
- Per-ticket pricing can add up at scale
- Learning curve for automation setup
- AI accuracy depends on training data
Quick Facts
- Pricing
- Subscription
- Starting Price
- $10/month (Starter)
- Category
- Ai Checkout Optimization
- Founded
- 2015
- HQ
- San Francisco, USA
- Company Size
- 501-1000
Pricing Details
Starter: $10/mo (50 tickets). Basic: $60/mo (300 tickets). Pro: $360/mo (2,000 tickets). Advanced: $900/mo (5,000 tickets). Enterprise: Custom.
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