Rep AI vs Tidio Lyro: Best AI Sales Agent for Ecommerce in 2026?
Last updated March 24, 2026
Rep AI is better for Shopify stores wanting proactive behavioral AI that engages hesitating visitors before they leave. Tidio Lyro is better for multi-platform stores that need a combined live chat, AI automation, and customer support solution in a single dashboard with a free tier.
Rep AI
AI-powered sales concierge for Shopify stores that engages shoppers and guides them to checkout
4.3/5
Best for: Shopify brands wanting an AI concierge that proactively engages visitors, answers questions, and drives conversions
- Pricing
- Subscription
- Starting Price
- $79/month
Pros
- Proactive engagement not just reactive chat
- Combined sales and support
- Strong Shopify integration
- Measurable ROI tracking
Cons
- Shopify only
- Monthly cost adds up for small stores
- Requires product catalog optimization
- Learning curve for setup
Tidio Lyro AI
AI customer service agent for ecommerce that handles support, recommendations, and pre-sales questions
4.2/5
Best for: Small ecommerce teams that need a single platform for live chat, AI automation, and customer support
- Pricing
- Freemium
- Starting Price
- Free (50 conversations) / $29/month paid
Pros
- 1,100+ Shopify reviews
- Free tier available
- Works across multiple platforms
- Combined chat + AI + automations
Cons
- AI capabilities limited on free plan
- Can feel cluttered with features
- Not specialized for sales conversion
Feature Comparison
| Feature | Rep AI | Tidio Lyro AI |
|---|---|---|
| Pricing Model | Subscription | Freemium |
| Starting Price | $79/month | Free (50 conversations) / $29/month paid |
| Rating | 4.3/5 | 4.2/5 |
| Key Features | 7 features | 7 features |
| Integrations | 5 integrations | 6 integrations |