Navi AI

Overview

Navi AI is a conversational AI shopping assistant that goes beyond basic chatbots to actively guide customers through the product selection process via natural dialogue. Instead of waiting for customers to ask questions, Navi proactively engages visitors with relevant questions about their needs, preferences, and constraints, then builds a curated product selection and adds items to their cart. The AI excels in categories where customers face decision paralysis — electronics with many specs, skincare with different skin types, furniture with size constraints, and fashion with style preferences. Navi's conversation-to-cart flow significantly reduces browse-to-purchase time and decreases return rates by ensuring customers buy products that actually match their needs. The platform includes a visual conversation designer for merchants to customize the guided shopping flow for their specific product categories.